Intent vs Impact

When the impact of our words, behaviours or inaction, are hurtful others, it's important to stop take and take note. Even if we may not have intended to.
Think of it this way; if you accidentally step on someone's foot, you hadn't INTENDED to, but you still have caused them pain-that's the IMPACT. I'm imagining (hoping!) you'd still apologise: "I didn't mean to," doesn't cut it!

But what we could also reflect on is; what may it be like if we looked at the impact first?
Understanding that we all listen and absorb through our own filters, perspectives, and experiences. We can't ever guarantee how someone may take what we say or do. However, we could reflect on how our words/actions could land and adjust accordingly. Focusing on impact first could be pivotal, so thinking; 'How may this be heard?' or 'How could this be perceived?' 'Could this be hurtful or upsetting?'

If you have upset someone unintentionally here are a few things to try:
1. Listen actively and with an open-mind.
2. Accept their experience and feelings.
3. Own up to your mistakes.
4. Apologise without caveats.
5. Motivate yourself to learn from it.