Clients often ask me how long therapy should be for them. I always tell them I can't answer that. The therapeutic path is not a simple one and is often painful and challenging. Yet it is incredibly rewarding when everything starts to fall into place. When I meet with people for the first time, I usually ask them what they are hoping to get out of therapy and how they feel their lives would be different. Then, as time progresses, I check in with them to see how they feel the work is going and to what extent they feel their goals are being met. Gradually and patiently the answer will come to the surface; that in fact time isn't important, it's the context of that therapeutic duration.
Listening is a skill. As a therapist you are taught to do it. Listening well means not just understanding the words or the information being communicated, but also understanding the emotions the speaker is trying to communicate.
Truely listening means trying to understand what the individual is trying to say in many forms, not just the content but what they say but how they say it; their tone, rate of speech and body language. Not to mention why they chose the specific words. Then the next level is how is this making them feel. Can you understand their emotional components?
Then finally what does this evoke for you? This maybe something that the individual is experiencing (if it is not and belongs to you, that's a whole new ball game!). Remember listening is a skill. So you can learn it!